Privacy policy
Last updated: September 27, 2025
This Privacy Policy describes how Off the Mill (“we,” “our,” or “us”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.off-the-mill.com (the “Site”), or otherwise interact with us (together, the “Services”).
By using or accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. When we do, we will post the updated policy on this page and update the “Last updated” date above.
Information We Collect
Information You Provide Directly
When you use our Services, you may provide us with personal information, including:
Contact details: name, email address, phone number, billing and shipping address.
Order details: payment confirmation, purchased items, and order history.
Account details: username, password, and login information.
Shopping activity: items you view, add to your cart, or save to your wishlist.
Customer support: details you share when you contact us for help.
Marketing signups: information you provide when you join our email or SMS list.
Information We Collect Automatically
We automatically collect information about your interactions with our Site using cookies and similar technologies. This may include:
Device and browser information
IP address
Pages visited and time spent
Shopping behavior (products viewed, added to cart, etc.)
Information from Third Parties
We may receive information about you from:
Shopify, which powers our online store.
Payment processors, to complete purchases.
Marketing and analytics partners, such as Facebook Ads, for advertising insights.
How We Use Your Information
We use your information to:
Provide and fulfill our Services (process orders, ship items, handle returns, manage accounts).
Communicate with you about your account, orders, and support inquiries.
Send you marketing via email and SMS (with your consent), including promotions and product updates.
Show you relevant advertising on Facebook, Instagram, and other platforms.
Detect and prevent fraud or illegal activity.
Cookies
We use cookies to operate and improve our Site, understand user behavior, and deliver targeted advertising. You can control cookies through your browser settings, but disabling them may limit certain features of the Site.
How We Share Information
We do not sell your personal information. We may share information in the following cases:
With service providers who help us run our Site (Shopify, Klaviyo, payment processors, shipping providers).
With business and marketing partners (e.g., Facebook, Instagram) to show you relevant ads.
If required by law or legal request.
In connection with a business transfer (e.g., merger or acquisition).
Shopify Audiences
We may use Shopify Audiences in the future to help personalize advertising you see on other websites. To opt out of this, you can email us at offthemillclothing@gmail.com or use the opt-out tools available on our Site.
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
Accessing or requesting a copy of your information.
Requesting corrections or deletions.
Opting out of marketing emails (via the unsubscribe link in any email).
Opting out of SMS marketing (by replying STOP to any message).
Opting out of targeted advertising (via browser settings, Facebook Ad Preferences, or contacting us directly).
We will not discriminate against you for exercising these rights.
Data Retention
We retain your personal information as long as necessary to provide the Services, comply with legal obligations, and resolve disputes.
Children’s Data
Our Services are not intended for children under 13, and we do not knowingly collect personal information from them.
Security
While we use reasonable safeguards to protect your information, no system is completely secure. Please protect your account credentials.
Contact Us
If you have questions about this Privacy Policy, your rights, or our data practices, contact us at:
Off the Mill
📧 offthemillclothing@gmail.com
📍 2108 N ST STE N, Sacramento, CA 95816, United States